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Common Questions

Unsubscribe from text or email

📱 To unsubscribe from SMS, just respond to our most recent message with STOP. You will automatically removed from any future messages. 💌 For emails, scroll to the bottom of any email, and you should see an unsubscribe button. Click unsubscribe to b

Promotions & Discounts

Typically, when we offer a promotion that you can redeem locally, we'll send you an email, text, or both letting you know how to do so. If you are having trouble redeeming the promotion or need any help at all, please fill out this form, and someone

How can I change the email for my account?

To update the email address associated with your account, we'll need to verify a few things first. Please fill out this form with the following info and someone will be in touch soon.

How does CashBack work?

CashBack is a promotion that works differently than a discount code. When you first sign up to receive Kin updates, we'll send you an email with your CashBack offer. Important Notes. CashBack cannot be combined with any other existing offer or discou

How can I get in touch with Guest Experience?

The best way to reach our team is by sending an email to [email protected]. Our team is available to help Monday-Thursday PST. You'll receive a response within 1-2 business days. We appreciate your patience and look forward to helping you soon!